Nixxon Technologies Limited After Sale Service Policy

At Nixxon Technologies Limited, our commitment to customer satisfaction extends beyond the point of sale. We pride ourselves on providing exceptional after-sale service to ensure that your experience with our products remains smooth and satisfactory. Our After-Sale Service Policy outlines our commitment to assisting you with any issues or concerns that may arise after your purchase.

After sale service policy at Nixxon Technologies in a nutshell:

We are basically committed to ensuring you get the best services in your pursuit to get the best laptop shop in Nairobi. Here is a breakdown of how we do it.

1. Technical Support:

• We offer comprehensive technical support – We have a great team both technical and sales on standby to assist you – to assist you with any questions or issues you may encounter with your purchased products. Our knowledgeable support team is available to provide guidance and troubleshooting assistance via email, phone, or live chat.

2. Warranty Coverage After sale service policy:

• Many of our products come with manufacturer warranties – However, it is important to note that warranties do not cover the following; keyboards, screens and chargers. And while, that does not necessariry happen, we strive to negotiate and see what we can do to arrive at a neautral ground as that boosts our after sale service policy. – to protect against defects in materials and workmanship. If you experience any issues covered by the warranty, we will work with you to facilitate repairs, replacements, or refunds as per the terms of the warranty.

3. Product Maintenance:

• Proper maintenance is essential to prolonging the lifespan and performance of your electronic devices. We provide guidance on best practices for product maintenance and offer recommendations for cleaning, storage, and upkeep to ensure optimal performance.

4. Software Updates:

• As technology evolves, software updates may be necessary to enhance performance, security, and compatibility with your devices. We provide information on available software updates and offer assistance with the update process to ensure that your devices remain up-to-date.

5. Spare Parts and Accessories:

• In the event that you require spare parts or accessories for your purchased products,or oven repair for your machines, we offer a selection of genuine replacement parts and compatible accessories to meet your needs. Our team can assist you in finding the right parts and accessories for your specific device.

6. Extended Service Plans:

• For added peace of mind, we offer extended service plans that provide additional coverage beyond the standard warranty period. These plans may include benefits such as extended warranty coverage, expedited repairs, and priority customer support.

7. Customer Feedback:

• Your feedback is extremely valuable to us, as it guides our continuous efforts to improve our products and services. We welcome both praise and constructive criticism, and we are always ready to align our offerings with your evolving needs. Our loyalty to you matches the trust and loyalty you place in us. We strongly encourage you to share your experiences, suggestions, and even challenges so that we can better meet and exceed your expectations. Every comment you provide helps shape our commitment to excellence. Our After Sale Service Policy would not hold its true value without your honest after-sale feedback, which drives innovation and ensures lasting satisfaction.

8. Contact Us:

• If you have any questions, concerns, or require assistance with your purchased products, or anything regarding our after sale policy please don’t hesitate to contact our customer service team. You may also visit our in store shop at bazaar plaza, Moi avenue, 7th floor shop 706. We are here to help and are committed to resolving any issues promptly and efficiently.