Refund and Returns Policy

Nixxon Technologies Limited Refund and Return Policy

At Nixxon Technologies Limited, we prioritize customer satisfaction and aim to provide a hassle-free shopping experience. In the event that you are not entirely satisfied with your purchase, we offer a comprehensive Refund and Return Policy to ensure your peace of mind.

1. Returns Eligibility:

• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Certain products, such as software, gift cards, and personalized items, are exempt from being returned.

2. Timeframe:

• You have 30 days from the date of purchase to initiate a return.
• After the specified timeframe, unfortunately, we cannot offer you a refund or exchange.

3. Refund Process:

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.

4. Return Shipping:

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Exchanges:

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us immediately.

6. How to Initiate a Return:

• To initiate a return, please contact our customer service team at [customer service email or phone number] info@nixxontechnologies.co.ke   or Call us on 0722363470  . You will be provided with further instructions on how to proceed with your return.

7. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.

8. Non-Returnable Items:

• Certain items are not eligible for return, including software, gift cards, and personalized items.

9. Final Sale Items:

• All clearance or sale items are considered final sale and cannot be returned or refunded.

10. Policy Updates:

• Nixxon Technologies Limited reserves the right to update or modify this Refund and Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By shopping with Nixxon Technologies Limited, you agree to abide by the terms and conditions outlined in this Refund and Return Policy. If you have any questions or concerns regarding your purchase or our policy, please don’t hesitate to contact us. We are here to assist you every step of the way.